Learning management systems or LMSs are being used in several industries for corporate training purposes. Sectors such as healthcare, hospitality, HR management, manufacturing, and many others have started to use learning management systems in various innovative ways to achieve their training objectives. From training employees to customers and stakeholders, LMSs are being used for it all.
Similarly, considering the rapid growth of the IT industry, it is clear that these learning management systems can be beneficial for the IT sector as well. The scalability and flexibility of an LMS can be of great benefit to the industry. Companies can benefit from the security that the best LMS software provides when comes to handling employee data.
But why will an IT company need an LMS in the first place?
Many might question the necessity of an LMS for IT companies. This blog can give you a clearer perspective on how an LMS can be useful.
Need for an LMS in IT Company
Most IT companies recruit huge numbers of employees and have significant job roles and hierarchies in the company. The IT industry also goes through changes and updations every year. They have to be on a constant lookout for the latest technologies that come into the market. And like any other industry, this industry also has to be careful with the compliance regulations that keep getting updated frequently.
Because of the large scale of the IT industry and the frequent changes that keep the industry in a constant state of transformation, the need for employee training in IT companies is undeniable. For such specific, scalable, and quick training requirements of IT companies, adopting an LMS can be beneficial.
With a robust LMS platform, IT companies can have a centrally managed, AI-enabled, automated learning system that fits right into the company budget. Here’s how;
Using the System to Train Employees
A learning management system can enhance the way IT companies train their employees. Compared to the traditional methods of training that might feel a bit redundant and sometimes irrelevant, an LMS can help companies make their training more personalized and targeted.
As employees in an IT company have different job roles that demand different skill sets and knowledge, it is important to have a personalized training program that can help the employees relate to training and benefit from it more.
Learning management systems are also an excellent option when it comes to the need for scalability in training programs. As IT companies hire new employees very frequently, it is important for them to have training methods that can be scaled up with ease to maintain consistency.
LMSs can also make the learning process more flexible through self-paced learning and asynchronous learning methods. This can help the employees balance better between their work and their learning programs for seamless professional development.
Using the System for Onboarding New Employees
Considering the frequent recruitments and hiring that IT companies carry out, it is important that they have a proper system to onboard their new employees. Onboarding is the initial step of an employee’s life cycle in a company. Thus, it is important that onboarding is done right.
A rightly done onboarding process can help the employees adapt quickly to the company and understand their job roles. And of course, when the new employees start understanding their responsibilities at work, they are more likely to start contributing to the company’s growth as soon as possible.
With an LMS, IT companies can easily design and create onboarding programs that are more than just induction and paperwork. Onboarding training can give the employees useful information and insights about the company. From the objectives and ethics to the general workflow of the company, onboarding programs provided through an LMS can cover all the basics.
LMSs can also help IT companies start with their onboarding process early on. With specially tailored material, by the time the employees actually come to the office, their basics will be clear. For example, creating pre-recorded virtual tours of the office and the workplace can save the time of an office tour on the first day of work. This will also help the hired employees be more familiar with the workplace on the first day itself. They might end up feeling more comfortable and confident.
Using the System to Train Customers
A learning management system can be used to train the ‘customers’ of IT companies, i.e. the end-users.
New software and the latest technology can be hard to use sometimes. This is where IT companies that develop software or even SaaS and PaaS companies feel the need to train their users. Such training can help them make the most out of the service or the product.
When IT companies let the user training slide off, they face the consequences in the area of user support. In simpler words, when they don’t train their users, they have a lot of doubts and questions that they ask the user support team.
Implementing an LMS for user training can be beneficial in this sense. Creating engaging and informative training material and providing them through an LMS to the users can do wonders for the user experience. It can empower the users with the proper training to use the product or the service in the most effective ways.
An AI-powered LMS with a virtual assistant or a chatbot can also provide the answers to frequently asked questions. This can take some of the workloads off of the shoulders of the user support team. Instead, they can help the users with more complex issues.
LMSs can also be used for a consecutive user training program each time their tech product or service is updated. The users will thus understand and use the added features in more innovative ways.
LMSs provide seamless tracking of such training programs. They can also provide IT companies with data about the kind of issues that their users are facing while using their product or service. This can help companies solve and simplify their tools. Thus, they can stay a step ahead of their competitors while gaining the trust of the users.
Conclusion
Like any other industry, the IT industry has some very specific training requirements. While trying to fulfill these requirements, companies may face some challenges. A learning management system can help with most of such challenges when it comes to training. Be it training the existing employees, onboarding the new ones, or training the end-users, an LMS can always be beneficial for the IT industry.