Streamlining Your Support: A Guide To Cleaning Up Zendesk After Migration To A New Platform

Streamlining Your Support: A Guide To Cleaning Up Zendesk After Migration To A New Platform

Transitioning from one support platform to another can be both exciting and daunting. As your business grows and evolves, so too must your support system.

Successful migration to a new platform can increase efficiency, improve customer experiences, and streamline workflows.

However, after the exhilaration of migration comes the crucial step of cleaning up your old Zendesk account.

This guide will walk you through the essential steps to tidy up your Zendesk after migration, ensuring that your new support platform starts on the right foot.

Besides, we’ll tell you how to use Purge My Zendesk app to clean up your data easily!

Step 1: Take Stock Of Your Data

Before you begin the cleanup process, assessing the data currently resides in your Zendesk account is essential.

Create a comprehensive inventory of all tickets, customer information, macros, automations, and integrations.

This detailed overview will help you plan a more targeted cleanup strategy, ensuring that nothing is left behind or inadvertently transferred to the new platform.

Step 2: Analyze Ticket Data

Tickets are the lifeblood of any support platform. While migrating, some tickets may likely be left open or unresolved.

Analyze Ticket Data

Review these lingering tickets and take appropriate actions to address them before shutting down your Zendesk account.

This will prevent customer dissatisfaction and ensure a seamless customer experience during the migration.

Additionally, use ticket analytics to identify patterns and joint issues. This valuable insight will guide you in refining your support strategy on the new platform, improving response times and overall support experience.

Step 3: Use The App To Clean Up Zendesk Effortlessly

Introducing the Purge My Zendesk app, your ultimate solution for easily eliminating superfluous tickets, users, and organizations.

With a simple data selection process, you can initiate a bulk deletion, saving you from hours of tedious manual deletion tasks.

Bid farewell to monotonous one-by-one deletion of contacts or tickets, and reclaim valuable time for more pressing endeavors.

Purge My Zendesk empowers you to delete permanently:

  • Users
  • Tickets
  • Organizations

Give Purge My Zendesk a try and effortlessly clear your Zendesk data by selecting the appropriate options or choosing the specific data elements you need to remove.

Take control of your Zendesk space and enjoy a seamless, comprehensive data cleanup process.

Utilize Purge My Zendesk For The Following Scenarios

1. Swiftly Erase All Zendesk Data After Migrating To A New Platform

Suppose you’ve transitioned to a different platform and need to remove customer data from Zendesk completely. In that case, you can opt for manual deletion or save valuable time using Purge My Zendesk.

2. Ensure Compliance With Privacy And Safety Standards By Eliminating Customer Data From Zendesk

If you delete customer data entirely to adhere to privacy and safety regulations, Purge My Zendesk offers a solution to address your security concerns.

3. Manage Support Closure During Business Shutdown Or Project Termination

If you’re shutting down your company or a specific project and no longer require Zendesk services, Purge My Zendesk can assist you in closing your support instances.

4. Streamline Data Related To Previous Business Activities During Significant Changes

As your business area shifts and your target audience changes, Purge My Zendesk can help you clean up unnecessary data associated with your past activities.

5. Start Fresh With Zendesk After Altering Your Support Strategy.

If you encounter issues with Zendesk implementation, face disorganized tickets, or change your support strategy, restarting your support and clearing client data may be necessary.

Clean Up The Knowledge Base And Articles

Step 4: Clean Up The Knowledge Base And Articles

Over time, support articles can become outdated, redundant, or irrelevant to your evolving business needs over time.

Audit your knowledge base and remove or update articles accordingly. Ensure the articles transferred to the new platform are accurate, up-to-date, and accessible to your support team and customers.

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Step 5: Review Macros And Automations

Macros and automations may not transfer seamlessly to the new platform during the migration process.

Review your existing macros and automations in Zendesk and recreate them on the new platform as necessary.

This step is crucial for maintaining consistent and efficient support workflows on the new platform.

Step 6: Export And Back-Up Data

Before closing your Zendesk account, create backups of all essential data. Export your customer information, ticket history, and support articles in formats compatible with your new platform.

These backups will serve as a safety net in case of any unforeseen issues during the migration or if historical data is needed in the future.

Step 7: Notify Customers And Support Team

Migration may involve changes in support channels or ticket-handling processes.

Notify your customers well in advance about the upcoming migration and provide them with clear instructions on accessing support during the transition.

Additionally, inform your support team about the changes, conduct training sessions if necessary, and address any concerns they might have regarding the new platform.

Step 8: Redirect Knowledge Base URLs

If your support articles had specific URLs in Zendesk, set up redirects to the corresponding articles in the new platform.

This is crucial to maintain SEO rankings, ensure customers can find the information they need, and avoid broken links on your website or other external resources.

Step 9: Deactivate And Archive Zendesk

Once you have migrated all essential data and confirmed the successful setup of the new platform, it’s time to deactivate and archive your Zendesk account.

Deactivation prevents any recent tickets or data from being added to the old platform while still retaining access to historical data if needed.


Migrating to a new support platform can be a transformative experience for your business.

However, to fully embrace the benefits of the new platform, it is essential to diligently clean up your old Zendesk account.

Following the steps outlined in this guide, you can ensure that your new support system starts on the right foot, offering an enhanced customer experience and improved support workflows.

Remember, the key to success is planning, analyzing, and executing the cleanup process precisely and carefully. Happy cleaning and happy supporting!

Written by Alan Taylor
I’m Alan, a technology writer with a decade of experience testing and reviewing software. I’m passionate about providing honest and unbiased reviews to help consumers make informed decisions. With a background in computer science and a talent for simplifying complex concepts, I enjoy exploring new technology trends.